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Customer SupportBefore contacting us, please read our Frequently Asked Questions section below If you still have a problem then please feel free to contact us at Customerservices-at-theadultcoalition.com (replace -at- with @)
1. I am a TAC member and my logon doesnt work Our security software will shut down a logon if it detects multiple IPs using it within one hour (which would suggest that the logon has been hacked). TAC1 members should click HERE to get a new password via email TAC2 members should click HERE to get a new password via email
2. I am a Chickpass member and my logon doesnt work Chickpass should contact webmaster@tandastudios.com for further assistance.
3. I want to cancel my account. TAC members can cancel a recurring account HERE
4. I cant access the bonus networks Your TAC username and password will not work on the bonus networks. If you are prompted for a username and password, this means that your security settings are conflicting with the access system. Please make sure 3rd party cookies are enabled (in IE, select Tools, Internet Options, Privacy and set slider to low) and turn off any firewall or security software you are running. Close all browsers and re-open a fresh one. If that doesn't work clear your browser cache and reboot your PC. If you still can't get in email membersupport@tandastudios.com with your TAC ccbill receipt and they will give you a manual pass to ChickPass at no charge or call them at 866-393-1197. |
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