TAC Customer Services

 
Home Whats New Login Open a Site TAC 2 TAC Links Support Webmasters JOIN NOW
Customer Support

Before contacting us, please read our Frequently Asked Questions section below

 

If you still have a problem  then please feel free to contact us at
Customerservices-at-theadultcoalition.com  (replace -at- with @)

Frequently Asked Questions

  1. My logon doesnt work -

    Our security software will shut down a logon if it detects multiple users (IPs) using it.

    TAC1 members should click HERE to obtain a new password via email

    TAC2 members should click HERE to obtain a new password via email

    If you still have problems, please MAIL us immediately with your username, e-mail address you used to signup with and the site that you cannot access. (NB You need to replace the -at- in the email address with @)

    If this happens on a regular basis, then notify us and ask us to setup a new logon for you.




  2. I want to cancel my account -

    To cancel a recurring account, click HERE
     



  3. I can't play the videos -

    All the video's on TAC are in Windows Media Format and/or Flash streaming format.

    Windows Media which is playable using Microsoft Windows Media player (included with Windows). Other players also support this format.

    To make Windows Media Player your default player, open Media Player and select Tools, Options and select the File Types tab. Ensure that Windows Media File is fully checked.

    To play the Flash streaming videos, you will need to have installed Flash player from HERE

     

  4. I cant access the Bonus Networks

    Your TAC username and password will not work on the bonus networks. If you are prompted for a username and password, this means that your security settings are conflicting with the access system.

    Please make sure 3rd party cookies are enabled (in IE, select Tools, Internet Options, Privacy and set slider to low) and turn off any firewall or security software you are running. Close all browsers and re-open a fresh one.

    If that doesn't work clear your browser cache and reboot your PC. If you still can't get in email membersupport@tandastudios.com with your TAC ccbill receipt and they will give you a manual pass to ChickPass at no charge or call them at 866-393-1197.


     

  5. I still have problems accessing the live cams and other areas of TAC -

    TAC uses Microsoft Java Virtual Machine which you can download for free HERE