TAC Customer Support

Before contacting us, please read our Frequently Asked Questions below. If you still have problems, then please email us at customerservices-at-theadultcoalition.com (replace -at- with @)
 

 

1. My Logon Doesn't Work

   Our security software will shut down a logon if it detects multiple users in different countries using it as this would suggest that the logon has been hacked. If this has happened to you then you needn't worry as its a common occurrence.
   
   TAC1 Members should click HERE to obtain a new password via email.
   
   TAC2 Members should click HERE to obtain a new password via email.
   
   If you still have problems or your finding your logon is shutdown on a regular basis, then please contact us immediately with your username and email address.
   
    

2. I wish to cancel my account

   To cancel a recurring account, click HERE
   
    

3. I cant play the videos

   All the video's on TAC are in Windows Media Format and/or Flash streaming format. Windows Media which is playable using Microsoft Windows Media player (included with Windows). Other players also support this format.
   
   To make Windows Media Player your default player, open Media Player and select Tools, Options and select the File Types tab. Ensure that Windows Media File is fully checked.
   
   To play the Flash streaming videos, you will need to have installed Flash player from HERE
   
    

4. I cant access the bonus networks

   Your TAC username and password will not work on the bonus networks. If you are prompted for a username and password, this means that your security settings are conflicting with the access system.
   
   Please make sure 3rd party cookies are enabled (in IE, select Tools, Internet Options, Privacy and set slider to low) and turn off any firewall or security software you are running. Close all browsers and re-open a fresh one.
   
   If that doesn't work clear your browser cache and reboot your PC. If you still can't get in email membersupport@tandastudios.com  with your TAC signup receipt and they will give you a manual pass to ChickPass at no charge or call them at +001 866-393-1197.
   
    

Still have problem ? Then e-mail us with the details and we will respond as soon as possible (usually within 24 hours)